Privacy policy
Who is responsible for your information
Precision Sheetmetal Products (Pty) Ltd, registration number 2006/030130/07, trading as Precision Sheetmetal, is the responsible party for the personal information collected through this store, as that term is used in the Protection of Personal Information Act 4 of 2013 (POPIA).
Our information officer is Ross John Cowing, who can be reached at the contact details at the end of this policy.
What we collect
- Order details: your name, delivery address, billing address, email address and phone number.
- Payment information: handled by our payment provider. We receive confirmation that a payment succeeded and the last digits of the card. We never see or store your full card number.
- Order history: what you bought, when, and the status of the order.
- Messages: anything you send us by email, WhatsApp or the contact form.
- Technical information: your IP address, device and browser type, and how you move through the store, collected automatically.
Why we use it
We use your personal information to take and fulfil your order, arrange delivery, issue a tax invoice, handle returns and warranty claims, answer your questions, keep proper accounting records as the law requires, and protect the store against fraud.
We process this information because it is necessary to perform our contract with you, because the law requires it, or because we have a legitimate interest in running the business properly. Where the law requires your consent, we ask for it.
Who we share it with
We share only what is necessary, and only with parties who need it to do their job:
- Shopify, which hosts this store and processes orders on our behalf.
- Our payment provider, to take and reconcile payment.
- Couriers, to deliver your order.
- Our accountants and auditors, and any authority we are legally obliged to give information to.
We do not sell your personal information, and we do not share it for anyone else's marketing.
Information leaving South Africa
Shopify and some of our other service providers store and process information on servers outside South Africa. Where your information is transferred across a border we take reasonable steps to ensure it is afforded a level of protection comparable to POPIA.
How long we keep it
We keep order and tax records for the period South African tax and company law requires. Other information is kept only as long as we need it for the purpose it was collected for, after which it is deleted or anonymised.
Marketing
We only send marketing messages where you have agreed to receive them or where the law otherwise allows it. Every marketing message includes a way to unsubscribe, and you can ask us to stop at any time by replying or contacting us directly. Opting out of marketing does not stop messages about an order you have placed.
Cookies
This store uses cookies to keep your cart working, keep you signed in, and understand how the store is used. You can block or delete cookies in your browser settings, though parts of the store may stop working properly if you do.
Your rights
Under POPIA you may ask us what personal information we hold about you, ask us to correct or delete it, object to how we are processing it, and withdraw consent you have given. Contact us using the details below and we will respond within the period the law allows. We may need to confirm your identity first.
If you are not satisfied with how we have handled your information, you may lodge a complaint with the Information Regulator of South Africa.
Changes
We may update this policy from time to time. The version published here is the one that applies.
Contact
Precision Sheetmetal Products (Pty) Ltd, 18th Avenue, Consani Business Park, Upper Elsies River, Cape Town, 7463. Attention: Ross John Cowing, Information Officer.