Refund policy
Returning something within 30 days
You may return a standard product within 30 days of delivery if you have simply changed your mind, provided it is unused, undamaged and in its original condition and packaging.
Please contact us before sending anything back, so we can confirm the return address and how to send it. We cannot trace an unannounced parcel to your order.
On a voluntary return of this kind, the cost of returning the goods to us is yours. Once we have the item back and have checked it, we refund the purchase price.
Products that have been used
A braai that has been cooked on, lit, or exposed to fire cannot be returned simply because you have changed your mind, and nor can a product damaged through misuse. This does not affect your statutory rights where goods are defective.
Custom and made-to-order products
Personalised products, specially manufactured products and anything made to your own specifications are generally not eligible for a voluntary return. Your statutory rights still apply.
Faulty, unsafe or defective goods
Where a product is defective, unsafe, or does not match the specifications it was advertised with, you are entitled to the remedies South African consumer protection law provides. For qualifying defective goods that includes repair, replacement or a refund within six months of delivery, at our cost.
Some things are not defects. Normal wear from use, rust or marking caused by leaving a product outdoors in the weather, damage from misuse or from altering the product, and the colour change stainless steel takes on where it has been heated are all expected.
Cancelling an online order within 7 days
Separately from the 30 days above, section 44 of the Electronic Communications and Transactions Act lets you cancel an eligible online purchase within seven days of receiving it, without giving a reason, subject to the statutory exceptions. No restocking penalty applies to a valid statutory cancellation. You may be responsible for the direct cost of returning the goods where the law permits.
How to start a return
Email rcowing@bryco.co.za or WhatsApp +27 83 448 1891 with your order number and a short description, with photographs if the item is damaged or faulty. We will confirm where to send it and how, before you post anything.
Refunds
Approved refunds are processed to the original payment method where possible, within the applicable legal timeframes. Depending on your bank it may take a few days after that to reflect.